General questions
Need help with your booking or journey? Our general questions section has got you covered! From before to after, we're here to assist you every step of the way.
Your personal data are managed according to our privacy policy. Our privacy policy is updated to the latest security standards and is strictly applied. In case you wish your personal details to be removed from our system, please contact us.
go-ferry.com offers an innovative and simple way for customers to manage their ferry bookings online. Our booking system allows accurate bookings, instant confirmation and electronic tickets that can be printed, downloaded or saved on any device.
The process is similar to that used by airline companies, with booking and payment made online, followed by (web) check-in and embarkation. Customers receive an email confirmation with essential trip details and a link to the My booking page, where they can view their booking reference numbers, itineraries, accommodation, maps and details for check-in and boarding pass issuance. In addition, travelers can book many additional services, such as private transfers, car rentals, taxi bookings, guided tours etc.
Please, refer to our benefits page for more detailed information.
The search and booking system of go-ferry.com is a comprehensive platform that enables users to compare ferry schedules and prices from various travel agencies and ferry operators worldwide. The easy-to-use search and booking engine is optimized for mobile devices, ensuring a seamless online booking experience. Users can enter their personal information, select optional extras, and complete their payment details without ever leaving the go-ferry.com website.
go-ferry.com does not charge any fees for using its platform; instead, it collaborates with its partners to sell their ferry tickets and receives from them a small commission for its services. With go-ferry.com, users can find the most suitable ferry crossing without worrying about the booking procedures. The platform is secure, fast, and user-friendly, making it an ideal choice for anyone looking to book a ferry trip hassle-free.
Our platform works with worldwide partners such as travel agencies and carriers to provide you with the best ferry crossing options. These partners are responsible for your booking. We, though, take care of all customer support requests to ensure your booking experience is seamless.
Please note that our partners set their own prices on our platform, and we do not influence or control them in any way. Our search and booking engine displays the partners who offer the requested route at the lowest price, and we strive to ensure that all information displayed is accurate and up-to-date. However, prices can fluctuate depending on availability. Once you have selected, booked, and paid for your ferry crossing, the transaction is automatically completed with our partner without ever leaving our platform. If you have any further questions or concerns, please do not hesitate to contact us.